Reservation
The reservation is considered confirmed upon receipt of written confirmation and, where applicable, payment or pre-authorization of the indicated amount.

Rates and Payments
Rates are expressed in euros and may vary depending on availability and period. Payment may be required at the time of booking or according to the conditions of the selected rate.

Cancellation and No-show
Cancellation policies vary depending on the rate selected at the time of booking. In case of no-show or cancellation after the applicable deadline, the amount specified in the selected rate will be charged.

Check-in and Check-out
Check-in is available during the hours communicated by the property. Check-out must be completed by the indicated time. Any requests for early or late arrival/departure must be agreed in advance.

Online Check-in and City Tax
Three days before the arrival date, guests will receive a link to complete the online check-in. During this process, guests will be required to provide identity document details for all occupants and to pay the city tax, where applicable.

No Smoking Policy
Smoking is strictly prohibited inside the property. In case of violation, the property reserves the right to charge a penalty for extra cleaning and restoration.

Stay
Guests are required to respect the property, its furnishings, and house rules. Any damage caused will be charged.

Liability
The property is not responsible for loss, theft, or damage to personal belongings left unattended.

Privacy Policy

This privacy notice is provided pursuant to Regulation (EU) 2016/679 (GDPR) and describes how personal data of users making a reservation with the property are processed.

Data Controller
The Data Controller is Maior Srls, with registered office at Galleria dei Notai 1, Bologna, Italy, contactable at the following email address: [email protected]
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Types of Data Collected
The personal data processed include:

personal details (first name, last name)
contact details (email, phone number)
payment data (limited to what is necessary to manage the reservation)
identity document data of guests (collected to comply with legal obligations)

Purpose of Processing
Personal data are processed for:

management of reservations and stays
compliance with legal obligations (e.g. communication to competent authorities)
payment management, including tourist tax
communications related to the stay

Legal Basis for Processing
The processing of personal data is based on:

performance of a contract (reservation)
legal obligations
the data subject’s consent, where required

Processing Methods
Data are processed using electronic and/or paper-based tools, adopting appropriate security measures to ensure confidentiality and integrity.

Data Retention
Data will be retained for as long as necessary to fulfill the purposes stated above and in compliance with legal obligations.

Data Sharing
Data may be shared with:

service providers (e.g. PMS, channel manager, payment systems)
competent authorities, where required by law

Data Subject Rights
Users may exercise the rights set out in Articles 15 and following of the GDPR, including:

access to personal data
rectification or erasure
restriction of processing or objection to processing

Requests can be sent to the email address indicated above.